Just Ask, Support
Three different companies are involved when you use The Board. Picking the right one gets you the fastest answer.
OpenRouter
Your AI account. Credit, top-ups, charges for questions, refunds of credit, signing in, your key, and a model that is down or busy.
Apple or Google
Paying for the app, and refunds of the app purchase. We can't see or refund store payments.
Us
The app itself: something broken, the unlock not working after Restore purchase, or an idea to make it better.
When you email us, please put The Board in the subject and tell us your phone model, the app version (Settings, at the bottom) and what happened. Please don't send your OpenRouter key. We aim to reply within two working days.
Quick fixes
- Connect OpenRouter didn't return to the app: tap Open The Board on the page that appears, or try again. Codes expire after a few minutes.
- "Out of credit": add credit on the OpenRouter website (Settings → Credits).
- Setting up OpenRouter: follow the connection guide.
- Unlock missing on a new phone: Settings → Restore purchase, signed in to the account you bought with.
- A model keeps failing: pick another board preset, or remove that model from a custom board.
Read all questions and answers